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Verint

Futurum has published 1 insight on Verint since 2026, most recently September 14, 2026.

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Insight

Will Real-Time Voice Translation Solve the Contact Center’s Language Problem?

Keith Kirkpatrick, VP & Research Director, Enterprise Software & Digital Workflows at Futurum, shares his insights on Zendesk’s new real-time voice translation feature for contact centers and what it will take to earn customer trust.

Keith KirkpatrickSeptember 14, 2026