Research notes and analysis from the Futurum practice areas.
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Comarch Loyalty CEO Max Byloff presents at the International Leaders in Loyalty Summit, arguing that Human Craft combined with data and AI creates genuine customer loyalty in a rapidly growing $25.7B market.
PagerDuty’s Scoped OAuth for Public Apps enforces least-privilege access control, giving admins visibility over third-party integrations—essential security for autonomous operations and AI agents at scale.
Miratech appoints Israel Ismail as SVP General Counsel, leveraging 20+ years of multinational tech expertise to navigate AI governance and compliance as the Software Lifecycle Engineering market accelerates toward $344B by 2028.
Tech Mahindra and Rezolve Ai announced a global alliance to deploy agentic commerce at enterprise scale, targeting the $41.8B Channel Ecosystems market forecast to reach by 2029 with 36% CAGR growth.
Salesforce’s Winter ’27 release enhances Agentic AI across contact center, commerce, and scheduling, with 73.1% of enterprises prioritizing it and early metrics showing 13% conversion lifts.
Keith Kirkpatrick, Vice President & Research Director, Enterprise Software & Digital Workflows at Futurum, WalkMe’s agentic AI lets digital adoption pros build in-app guidance and measure success through natural-language conversation.
Entelgy’s study of 300 Spanish executives reveals a critical AI ROI Gap: 44.5% see returns below 20% of investment. The issue isn’t technology—it’s governance. A three-pillar framework addresses accountability, oversight, and ethics.
OPSWAT’s MetaDefender Core v5.22.0 introduces a File Structure Validation Engine and FIPS 140-3 compliant database, positioning the platform for government and regulated-sector growth as the SLE market expands.
Damovo introduces SovereignStack, the first integrated sovereign communications platform for the German public sector, unifying Rocket.Chat, Pexip, and Mitel to eliminate fragmentation and streamline government operations.
Tieto Corporation’s €5M share repurchase signals management confidence as the Software Lifecycle Engineering market surges 15.4% annually through 2028, reflecting strong enterprise demand fundamentals.
HashiCorp relaunched Validated Designs with role-aligned guides and improved search, offering enterprises field-tested blueprints for faster production deployment.
Calian Group filed a renewed bid to repurchase 994,301 shares and a shelf prospectus, demonstrating strategic capital management as the software lifecycle engineering market accelerates toward $344B by 2028.
Mitch Ashley, VP and Practice Lead, CIO & Technology Buyers at The Futurum Group, reviews Okta’s Q2 FY 2027 earnings, where core identity strength and new products drove a beat and raise while agentic identity stayed an early, forward-looking driver.
Conduent has earned its tenth consecutive NelsonHall NEAT Leader designation in HR Transformation Services, marking a significant milestone that validates the company’s AI-first strategy centered on its Conni GenAI virtual assistant.
SCSK launched an AI-powered Digital Skill Assessment System evaluating 40 competencies across all employees, reflecting industry momentum as 86.7% of AI consulting sellers expect AI-driven growth in 2026.
Tech Mahindra and Uniphore partnered to create an Agentic AI Factory, combining Uniphore’s Business AI Cloud with Tech Mahindra’s global reach across 90 countries to serve BFSI and Retail enterprises.
FPT IS demonstrates its Akabot AI ecosystem to Lao PDR’s Deputy Prime Minister, signaling growing credibility as a regional platform partner for public-sector digital modernization across Southeast Asia.
PyTorch Conference North America 2026 showcases the framework’s evolution into production-grade infrastructure, addressing enterprise deployment gaps as the AI platforms market reaches $181.3B.
ScyllaDB released an open-source Rust driver for its DynamoDB-compatible Alternator API, achieving 58% higher throughput than AWS SDK on 3-node clusters. The driver maintains full API compatibility while enabling cluster-aware load balancing.
You.com and Pydantic AI integrate real-time web search into AI agents, directly addressing hallucination—the top barrier to enterprise AI adoption cited by 55.4% of decision-makers.