Agentic AI Platforms Powering the Next Era of Work for Enterprise – Executive Summary

The next big wave of enterprise artificial intelligence (AI) centers around agent-based systems. Such agentic AI, defined as intelligent, action-oriented generative AI that executes complex, multi-step tasks, is poised to reshape how enterprise work gets done. While initial breakthroughs in generative AI focused on content creation, the new frontier is about autonomous, digitally embodied agents handling fundamental tasks end-to-end. In front-office functions such as Customer Relationship Management (CRM) and customer support, these agents promise to streamline workflows, save costs, and unlock continuous productivity.

Enterprises, recognizing these capabilities, are moving quickly. By 2030, Futurum projects that agentic AI will tackle up to four trillion dollars’ worth of human labor globally. Surveys show that chief information officers now prioritize AI-driven automation to replace mundane tasks and augment existing teams with digital labor. This shift is far more than a technology refresh. It’s a profound evolution of work itself.

In our latest Executive Summary, Agentic AI Platforms Powering the Next Era of Work for Enterprise, we share a sample of the findings from our broader study, “Market Overview of Agentic AI Platforms in the Enterprise for 2025,” published exclusively for Futurum Intelligence Subscribers as an example of the deeper insights available to Subscribers to our Futurum Intelligence Service.

In this Executive Summary, you will learn:

• Insights into the agentic AI Platforms challenges in Enterprises
• How agentic AI Platforms compare in overall performance, including solutions from Salesforce, Microsoft Copilot, ServiceNow, and more
• A look at ‘build vs. buy’ – DIY approaches and hybrid strategies
• Futurum’s recommendations for high-impact deployment

Agentic AI has arrived as a transformative force for the enterprise. The question no longer centers on whether AI can support content generation but on how fully it can automate tasks that once demanded human oversight. From finance and HR to marketing and IT, these digital agents continuously expand their scope, powered by improved reasoning engines, real-time data retrieval, and robust enterprise integrations. If you want to learn more, download your copy of Agentic AI Platforms Powering the Next Era of Work for Enterprise today.